Home / Refund policy

Here at Below Lights, we understand it is hard to trust a product that sounds too good to be true. That's why we're proud to offer our 90-day money-back guarantee!

How to claim your money back:

Trial our handset for at least 60 days from the date of delivery, but for no more than 90 days
You must complete at least 6 treatments, and take a photo of the area/s you are treating before each of the sessions.
If there are no noticeable results in hair reduction, email your 6 photos to us at info@belowlights.com with your order number, and we will review your application.
All 90-day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your handset.
ALL images MUST have valid time and date stamps
If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded
If approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse*.
If your product is defective and you require a replacement, simply follow these instructions:

Take a clear video of the defect
Email info@belowlights.com with a sentence about the defect and your video attached
Once approved, send back your product as directed with all contents it came with
A replacement of your product will be processed once we have received the defective one
You have 12 months from the date ordered, to process a warranty application.

Applications that do not meet these criteria will not be approved for a return.

To return your product, you should mail your product to the address provided by our customer care representative.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*We ask all customers to allow up to 2 business days for the return to be processed, once it has arrived at our warehouse*